Refund policy

Return & Refund Policy

Effective Date: July 10, 2026

Thank you for shopping with Rissa Roos. We want you to love your purchase. If you're not completely satisfied, we're here to help.

Returns

We accept returns within 10 days of the date your order is delivered.

To be eligible for a return:

The item must be unused, unworn, and in its original condition.
The item must be returned in its original packaging whenever possible.
Proof of purchase (order number or receipt) is required.

Items returned that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

Personalized or custom-made products.
Digital downloads.
Gift cards.
Clearance or final sale items.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 5 days of delivery. Include your order number and clear photos of the item and packaging so we can resolve the issue as quickly as possible.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Depending on your bank or credit card provider, it may take 5–10 business days for the refund to appear on your account.

Original shipping charges are non-refundable unless the return is the result of our error or the item arrived damaged or defective.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

A damaged item.
A defective item.
An incorrect item sent by Rissa Roos.

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Exchanges

We currently do NOT offer exchanges.

Order Cancellations

Orders may be canceled only if they have not yet entered production or shipped. Once an order has been processed, it cannot be canceled.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.